Refund policy

Refund and Return Policy

At Fitness Snyora, we prioritize the safety and quality of our products. Since our items are food-related, we do not accept returns or exchanges unless the product is damaged, defective, or has other specific issues, such as an expired date.

Returns and Exchanges

We do not process returns or exchanges for food-related products to ensure safety and hygiene standards. However, in the following exceptional cases, a return or exchange may be considered:

  • Damaged Packaging: If the product arrives with visible damage to the box.
  • Defective or Expired Items: If the item received is expired or defective.

If you encounter any of these issues, you must contact our customer care team at info@fitness-snyora.com within 14 days of receiving the product to report the problem.

Process for Returns

  1. Contact Us First: All return requests must be approved by our customer care team. You can email us at info@fitness-snyora.com with details of the issue, along with photos of the damaged or defective item.
  2. Shipping Costs: Customers are responsible for the shipping costs associated with returning the item. A return shipping label will be provided after approval.
  3. Return Address: Approved returns should be sent to:
    Empower Shuwaikh 2 Warehouse, Kuwait, KW-KU, 00965, KW.

Items sent back to us without prior approval will not be accepted.

Damages and Issues

We encourage you to inspect your order upon delivery. If you find that the item is damaged, defective, or incorrect, please notify us immediately so we can resolve the issue. Proof of damage (e.g., photos) may be required to process your claim.

Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (including all food-related items).
  • Sale items or gift cards.
  • Customized or personalized products.
  • Any product that has been opened, used, or is not in its original condition and packaging.

Refunds

If your return request is approved, we will notify you once we have received and inspected the item. Approved refunds will be processed back to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@fitness-snyora.com for assistance.

European Union Customers

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 daysfor any reason. To qualify for a return, the item must be unused, in its original condition, and accompanied by a receipt or proof of purchase.

For any questions regarding our refund and return policy, please contact us at info@fitness-snyora.com. We are here to assist you.